SHIPPING RATES
Fast + Free Shipping for All Orders over $150
US orders: $10 flat rate under $150
International orders: $15 flat rate under $150
SHIPPING
We ship all orders in 1-2 business days with DHL, USPS, or FedEx. Expected delivery in the USA is 2-5 business days, 6-14 business days to Australia & EU.
ORDER CHANGES AND CANCELLATIONS
Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email info@zumapay.tech.
RETURN POLICY
Returns are accepted however, all returns/exchange must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards and boxes must be included with your return. Please email info@zumapay.tech for return instructions and get a unique RMA number for mailing. Please note that all customers are responsible for shipping charges, we don’t provide return labels.
Additionally, return is not accepted on "Final Sale" items. All items marked "Final Sale" can not be returned unless deemed faulty by our team. We will provide return label for faulty items. Please contact info@zumapay.tech.
TIMELINE FOR RETURNS
Your return request will be processed within 4-7 business days after we receive your item(s).
If you are expecting a return payment, please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS)
ZUMAPAY LTD cannot be held responsible for any additional taxes and duties. In the event that you decide to refuse any shipments from ZUMAPAY LTD, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to ZUMAPAY LTD. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Please be sure to package returns well, as items damaged from improper packaging will not be accepted.
Please contact us to initiate the return or exchange process.